SERVICE POLICY PAGE GOVERN YOUR RIGHTS WITH REGARD TO
ANY PURCHASE MADE FROM HELEN AND BETTY.
We are confident that you will be happy with our products and we stand
behind each one. It it important to us that you are fully satisfied with every
item that you purchase from HelenandBetty.com. If for any reason, you are
not satisfied with an item(s), you may return it within 30 days of delivery for a
full refund of the purchase price (excluding shipping). You will receive
an E-mail from us as soon as we receive your returned item(s). To better
serve you in the future, please include the reason for the return in your box.
Refunds are processed within 30 days of our receiving the returned item(s).
The credit will show on your next bank statement depending on the issuing bank and/or the billing cycle. Credit for gift returns will be issued to the original purchaser only.
Your item(s) should be returned to:
Helen and Betty
2628 232nd Place SE
Helen and Betty uses USPS ground to ship items to
U.S. and Canadian addresses. All orders ship within 2 business days
except during holidays. It is possible that custom made bracelets will take longer and this will be communicated to the customer after the initial contact.
Shipments are normally received within 7 days of
placing an order. Please allow at least two weeks for International orders to
arrive. We do offer an option to have your shipment expedited.
Customers will be notified of their delivery confirmation number or tracking via
E-mail. Once your order leaves us, we are not responsible for
the package. Please be aware that all orders shipped outside of the US are subject to local custom fees or duties. Every country has different fees for incoming packages. Helen and Betty is not responsible for non paid import taxes.
Helen and Betty respects and is committed to protecting the privacy of all
our valued customers. You have our promise that we will not sell, trade or
distribute any of your personal information, including your E-mail address to anyone.
From time to time, we may communicate with our customer to advise them of special offers and company updates. If you receive one of our emails and
to "unsubscribe" you have the option of doing at the bottom of the email.
Helen and Betty use Paypal for all transactions. You can pay by debit, credit or Paypal transfer. Therefore when you are buying from this website you get an extra layer of security because we never see or get anywhere near your financial information. All financial information is encrypted and stored on the Paypal servers. At Paypal transactions are monitored 24 hours a day, 7 days a week by a dedicated team of security specialists. Their mission is to identify any suspicious activity and help protect from fraudulent activity. If you have any queries or concerns about security please log onto the Paypal website.
We have tried our best to accurately display the colors of our products on
HelenandBetty.com. Actual colors that you see depend on your computer
screen or monitor. We cannot guarantee that your monitor's display will
accurately reflect the colors of our bracelets that are on our website.